Shipping policy
Last updated: 30 August 2026
THE SHORT VERSION
We ship within the United States only.
Standard shipping is $8, and free on orders of $70 or more. Express is $15.
There are two parts to the wait: a few days to pack your order, then a few days for USPS to carry it. Standard usually lands 4 to 9 business days after you order, Express 3 to 8. You'll get tracking by email the moment it's dispatched.
That's the whole thing. Everything else here is the detail.
WHAT IT COSTS
- Standard: $8
- Standard on orders of $70 or more: free
- Express: $15
The $70 threshold is your order total after any discounts, before tax and shipping. Your actual rate is shown at checkout before you pay.
HOW LONG IT ACTUALLY TAKES
There are two stages, and it is worth separating them because most stores quote only the second one.
1. Processing, 2 to 5 business days. Your order is picked, packed and labelled at the fulfilment centre. Nothing has moved yet.
2. Transit, 2 to 4 business days on Standard and 1 to 3 on Express. USPS carries it, Priority Mail on Express.
End to end, that is 4 to 9 business days on Standard and 3 to 8 on Express.
Note what that means: Express speeds up the second stage only. It does not get your order packed any faster, which is why it saves a couple of days rather than a week. If you need something by a particular date, email us before you order and we'll tell you honestly whether it will make it.
Business days exclude weekends and US public holidays. An order placed on Friday evening starts processing on Monday.
Two things push past that window. Orders of more than 200 items take 5 to 10 business days to process. And the first time a particular product is packed for us, a label check adds 24 to 48 hours — we are a new store, so that may affect early orders. If either applies to yours, we'll email you.
WHERE IT SHIPS FROM
A third-party fulfilment centre in the United States, which packs and dispatches on our behalf. We don't hold stock ourselves, and that is the honest reason processing takes a few days rather than a few hours.
Carriage is USPS, and USPS Priority Mail on Express.
WHERE WE SHIP
All 50 states and the District of Columbia.
Checkout also accepts US territories — Puerto Rico, Guam, the US Virgin Islands, American Samoa and the Northern Mariana Islands — and APO, FPO and DPO military addresses. Those routinely take longer than the windows above and we can't promise the same timings. If it turns out we can't ship to yours at all, we'll email you and refund the order in full.
We do not ship internationally, so no customs duties or import taxes apply to anything you buy here.
TRACKING
You'll get a tracking number by email as soon as your order is dispatched. It can take up to 24 hours before the carrier's site shows any movement. That is normal and does not mean anything has gone wrong.
If your tracking hasn't updated in five business days, email us and we'll chase it.
DELAYS
The windows above are estimates from our carrier, not guaranteed delivery dates. Weather, carrier backlogs and public holidays all move them.
If your order is going to take materially longer than the window above, we will contact you before it does, and you may cancel for a full refund.
ADDRESSES
Please check your address before you pay. Once a parcel is dispatched we cannot reroute it.
If it comes back to us because the address was wrong or incomplete, we'll email you and reship it once at no extra cost. If you'd rather not have it reshipped, we'll refund the items — the original shipping isn't refunded, because it was already spent.
IF SOMETHING ARRIVES DAMAGED, WRONG OR NOT AT ALL
Email admin@saludyvitasupps.com within 30 days of delivery with your order number and a photo of what arrived.
We'll replace it or refund it in full, including any shipping you paid, and you keep whatever was sent by mistake. If tracking says delivered and you don't have the parcel, tell us and we'll take it up with the carrier.
This has no limit and it does not touch our 30-day money-back guarantee. The full terms are in our refund policy.
CANCELLING BEFORE IT SHIPS
Email us with your order number as soon as you can. If we catch it before it enters fulfilment we'll cancel and refund everything, shipping included, and it doesn't use up your guarantee.
That window is short, usually a couple of hours. Once an order is with the fulfilment centre we generally cannot stop it, and the refund policy applies instead.
CONTACT
admin@saludyvitasupps.com
Salud y Vita
saludyvitasupps.com