Contact
Ask us anything.
Email reaches a person, not a ticket queue. If it's about an order, include the order number and we can usually settle it in one reply.
We answer every email, Monday to Friday.
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About an order
Send the order number and we can look it up straight away — where it is, when it shipped, or changing an address before it goes.
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A certificate of analysis
Tell us the product and the lot number printed on the container, and we'll send the certificate covering that lot.
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A refund or a return
Within 30 days of delivery, send the order number and a line on what didn't work. We refund the container you opened — one per customer, and sealed extras come back first.
We can tell you what is in a product and how to take it. We can't tell you whether it's right for your medication or your condition — ask your doctor or pharmacist for that.