Refund policy
Last updated: 29 August 2026
THE SHORT VERSION
Try a product for 30 days. If it isn't for you, email us and we'll refund the container you opened. You don't need to send that one back.
It covers one container, and it's one guarantee refund per customer. If something arrives damaged or wrong, that's different and it's covered in full — see "Damaged, wrong, or missing" below.
That's the whole thing. Everything else here is the detail.
HOW TO START A REFUND
Email admin@saludyvitasupps.com within 30 days of your order being delivered. Include:
- your order number
- which product it is
- a sentence on what didn't work
The last one isn't a hoop to jump through. It's the only feedback we get on a product, and it's how we decide what to change.
We'll confirm by reply and tell you the amount before anything is processed.
WHAT COMES BACK, AND WHAT DOESN'T
The container you opened stays with you. We'd rather you actually tried the product than sent back a sealed one, and an opened supplement can't be resold, so shipping it back helps nobody.
Sealed containers are different. If your order had more than one and you want them refunded too, they come back to us first — we'll email you a prepaid label, so it costs you nothing. Sealed containers you keep are not refunded.
Anything sent back without being asked for cannot be refunded, because we have no way to match it to an order.
WHAT WE REFUND
The guarantee refunds one container, at the price you actually paid for it.
Where an order included a multi-buy offer, the per-container price is the order total divided by the number of containers you received — not the list price. If you keep the rest, the discount is recalculated against what you kept.
Original shipping charges are not refunded, except where the order arrived damaged, incorrect or incomplete, in which case shipping is refunded too.
ONE PER CUSTOMER
The guarantee can be used once. Once you've had a guarantee refund, later orders aren't covered by it — they're still covered by everything in "Damaged, wrong, or missing", which has no limit and never expires while you're a customer.
We apply this per customer, which includes the same email address, payment method or delivery address used under a different name.
If you genuinely liked one product, tried a second and it wasn't for you, email us anyway and say so. We'd rather hear it than have you not ask.
DAMAGED, WRONG, OR MISSING
This is not a return and none of the limits above apply to it.
Check your order when it arrives. If something is damaged, if you received the wrong product, or if part of the order is missing, email us within 30 days of delivery with your order number and a photo of what arrived.
We'll replace the item or refund it in full, including any shipping you paid, and you keep whatever was sent by mistake. If tracking shows delivered and you don't have the parcel, tell us and we'll take it up with the carrier.
SUBSCRIPTIONS
You can skip or cancel a subscription at any time from your account, or by emailing us. Cancel before the next renewal date and you won't be charged again.
If a renewal has been charged but not yet dispatched, email us and we'll cancel and refund it in full — that doesn't use up your guarantee. Once it has shipped, the terms above apply to it like any other order.
BEFORE IT SHIPS
If you want to cancel an order that hasn't been dispatched, email us as quickly as you can with the order number. If we catch it in time we'll cancel and refund the full amount, shipping included, and it doesn't use up your guarantee. Once a parcel is dispatched we can't recall it.
WHEN THE MONEY COMES BACK
Approved refunds go to the original payment method. We issue them as soon as the request is approved, and they usually appear within 10 business days, though your bank or card issuer can take a little longer to post it.
If it's been more than 15 business days since we told you a refund was approved and you still don't see it, email us and we'll chase it.
WHAT ISN'T COVERED
Gift cards, if we ever sell them, are not refundable.
We may decline a request made more than 30 days after delivery, a second guarantee request from the same customer, or a request where the order shows signs of being placed to exploit this policy rather than to try a product.
We ship within the United States only, so no other country's return rules apply to orders placed here.
A NOTE ON HEALTH
We can tell you what is in a product and how to take it. We cannot tell you whether it's right for your medication or your medical condition — please ask your doctor or pharmacist. Nothing in this policy affects any legal right you have if a product is faulty.
These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure or prevent any disease.
CONTACT
admin@saludyvitasupps.com
Salud y Vita
saludyvitasupps.com